In line with the New Zealand Government's announcement to move to Alert Level 2 (outside of Auckland) at 11.59pm on Tuesday 7 September, we wanted to update you on how the Steelform Roofing Group is responding, and how we are prepared to continue servicing our customers. Our network of four branches will be open, but as outlined below, the way we operate will be different. 

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As per the Government regulations in place, being in Alert Level 2 now means customers are permitted to enter our offices and factories. It is mandatory that our customers and staff wear face coverings, with no more than 2 customers to enter at a time. We will also be accepting Eftpos and Visa payments in office. Bear in mind that our preferred form of contact is still via phone or email and preferred form of order placement is via our online order form.

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The health and well-being of our staff, and you as customers, remains our highest priority and as such we will be adhering to the protocols as mentioned below.

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PROTOCOLS WHILST ON OUR PREMISES

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• All staff and customers are required to wear a face mask

• All staff will wash their hands or use hand sanitiser upon arrival, as well as when moving between work areas that other staff may have occupied

• Hand sanitiser will be available for use by our customers

• Staff will ensure thorough cleaning of our common areas and of all surfaces that will be in regular use

• Visitors to the premises must follow the one in/one out rule, with no more than two customers in one space at one time

• All staff and customers are required to scan in using our QR code on the Ovid Tracer App. A documented logbook of all site arrivals and departures will also be available for manual recording

• All workers, contractors and customers, with cold or flu-like symptoms are asked to stay away from our premises

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PROTOCOLS FOR OUR DELIVERY DRIVERS

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Deliveries will continue on an as required basis, with no interaction between our driver and the recipient(s). Delivery dockets and any related paperwork can be faxed or emailed to you if required.

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• Our delivery drivers will also be strictly adhering to the following:

  • Wearing a mask at all times

  • Maintaining a minimum distance of 2 metres - they cannot allow people to assist them with unloading

  • Carrying hand sanitiser with them at all times

  • When delivering to site, either signing in using the sites QR code on the Covid Tracer App or, manually logging each sites address

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From the team at Steelform Roofing Group, we ask you to please respect these rules as we as a company have an obligation by law to protect the health and wellbeing of our staff bubble and you, our customers, whilst on our premises. We will continue to review the situation and will look to amend our processes as and when advice from the Government changes.

 

Thank you for your ongoing support.

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