COVID-19 ALERT LEVEL 2
WHAT IT MEANS FOR STEELFORMERS AND YOU AS CUSTOMERS
In line with the New Zealand Government's announcement to move into alert level 2 (at 11.59pm on Wednesday 13 May), we wanted to update you on how the Steelform Roofing Group is responding, and how we are prepared to continue servicing our customers. Our network of four branches will be open, but as outlined below, the way we operate will be different.
Being in alert level 2 means that customers are permitted to enter our offices and factories, on a strict one in/one out basis. We will now also be accepting eftpos and visa payments in office. Bear in mind that our preferred form of contact is still via phone or email and preferred form of order placement is via our online order form.
As per the Government regulations in place, we will be strictly adhering to the protocols as mentioned below.
PROTOCOLS WHILST ON OUR PREMISES
All staff will wash their hands or use hand sanitiser upon arrival, as well as when moving between work areas that other staff may have occupied
Hand sanitiser will be available for use by our customers
Staff will ensure thorough cleaning of our common areas and of all surfaces that will be in regular use
Visitors to the premises must follow the one in/one out rule and use the full social distancing regulation of 1 metre
A documented logbook of all site arrivals and departures will be maintained should contact tracing be necessary
All workers, contractors and customers, with cold or flu-like symptoms are asked to stay away from our premises
PROTOCOLS FOR OUR DELIVERY DRIVERS
Our delivery drivers will also be strictly adhering to:
The social distancing rule of 1 metre - they cannot allow people to assist them with unloading (e.g. construction workers or roofers)
Carrying hand sanitiser with them at all times
Not carrying any paperwork with them - quotes, plans and delivery documents must be either faxed or emailed. Contact one of our offices if you require a copy of any paperwork.
SOME OF OUR MOST COMMONLY ASKED QUESTIONS
How do I place an order with you?
Our preferred form of ordering is via fax, email or by phoning it through. You can find your nearest branches details listed above. We have also set up an online order form where you can submit an order via our website. Click the link here or click on 'place on order' in the menu above.
Can I still collect my orders?
Collections are allowed from all of our our factories. Customers must follow the one in/one out rule and must adhere to the full social distancing regulation of 1 metre. Ideally, collection will occur between 8.00am and 10.00am and 1.00pm and 3.00pm daily.
Will you still be delivering?
Deliveries will be on an as required basis with no interaction between our driver and the recipient(s). Delivery dockets and any related paperwork will be emailed to you if required.
Do you have good stock levels at the moment?
Yes we have good stocks of most things, however longrun still needs to be run in our Stratford factory so the usual lead times apply.
From the team at Steelform Roofing Group, we ask you to please respect these rules as we as a company have an obligation by law to protect the health and wellbeing of our staff bubble and you, our customers, whilst on our premises.
Thank you for your ongoing support.
P. 0800 800 077 or 06 344 5142
F. 06 344 6766
NEW PLYMOUTH BRANCH
P. 0800 4 ROOFING or 06 758 3831
F. 06 758 5784
P. 0800 655 142 or 06 765 5191
F. 06 765 8185
KING COUNTRY LONGRUN
P. 07 895 6464
F. 07 895 6858